Curious about how our patients rate their experience with our service?
We conduct monthly surveys to gauge overall satisfaction, and the most recent findings are in:
October 2025
Very Good: 76%
Good: 19%
Neither Good Nor Poor: 2%
Poor: 1%
Very Poor: 1%
Don’t Know: 1%
September 2025
Very Good: 72%
Good: 22%
Neither Good Nor Poor: 2%
Poor: 1%
Very Poor: 3%
Don’t Know: 0%
Here are some positive testimonials we’ve received from our patients:
"Nurse was really good"
"Following a visit to A&E my husband is being treated twice weekly at the Surgery where the staff are very kind, and reassuring regarding the dressing of his injury."
"Quicker response than having to wait for an appointment but didn't provide a firm diagnosis without an additional clinic appointment."
"It was easy to get a telephone appointment for 10:30am I was then offered a face to face appointment for 14:30 same day. I was seen promptly, felt I was listened to and given advice and prescription by a kind gentle Dr."
"Good service from the doctor wanting to see my problem on the same day."
"Went in to have RSV before appointment time. Nurse was very friendly and efficient."
"I checked in easily and was seen on time. Nurse very efficient and friendly"
"Shirley made me feel comfortable and at ease during my appointment, and really listened without judgement."
"I was seen promptly."
"I have never had bad thoughts about the surgery what ever doctor lve seen staff very helpful always thank you"
"I saw a lady locum GP. She was extremely thorough and helpful."
"Good GP, fast appointment, lovely surgery staff."
"Was seen on time, didn't feel rushed during consultation"
"All the professionals I have seen have taken me seriously and listened to my concerns"
"Shirley is lovely and caring and takes her time to hear your concerns"
"Easy appt booking and Doctor very helpful"
"Because I found you very efficient and very helpful"
"Professional service with time allocated."
"Excellent reception service by a young female member of staff. Also nurse Mrs Gatland very kind and helpful."
"Doctor listened and was very helpful and supportive.Madeleine VUilleumier"
"Excellent, helpful consultation with Sister Shirley. However, it took around three weeks to set up and in the end the cholera vaccine was not available. A good thing my departure has been delayed, otherwise I would not have been able to get the vaccination. I think communication within the practice is poor. A short call with Sister Shirley within a couple of days of my first calling the surgery would have made all the difference"
"I was alerted that I was due a smear test from the NHS app today and visited the surgery to make an appointment. I got one the same day. I did tell the nurse after the procedure that it was the best I had experienced so thank her for her expertise"
"I arrived 5 minutes before appointment and used the blood pressure machine and was immediately called to go up stairs to Kerry and ran through all my data and previous comments. Kerry was very thorough in her questions about my present breathing and gave me the all clear for another 6 months.Kerry was very professional."
"Very polite , helpful receptionist."
"Very polite and helpful"
"ALL JUST FINE,.& ORGANIZED THANKU **"
"I have felt very happy and content with the service I have received by everyone."
"Very careing and explained everything to me"
"Very rigorous and professional testing"
"Love the new triaging sytem and appointment requet via portal. Seen on time by Dr, friendly and listened, requested further test and overll good experience"
"My call from Doctor Goodhall was very good, however it took five requests over a period of about seven weeks to get a response from the surgery, but would like to say that the receptionists were helpful however all promises of action failed."
"On time and very pleasant nurse"
"I got seen very quickly and after just three week's I am on medication and hopefully I will start feeling much better .I think you all are fantastic in Sandgate road surgery."
"Very friendly and helpful nurse who did my son's vaccines. She explained everything and was incredibly kind and reassuring. Thank you."
"Very fast service, efficiency and friendliness of all staff"
"Staff helpful and courteous appointment on time"
"Very efficient and a very pleasant lady who did the scan ."
"Usual high friendly service"
"I forgot my appointment but the receptionist called me, I ran over and still got time with my GP"
"The appointment was on time, very friendly and courteous ands comprehensive review was carried out."
"Thought the doctor was very understanding and helpful"
"Everything was good and efficient"
"Didn't wait long. Friendly nurse, very helpful"
"I was satisfied with everything except the fact that I'm in a lo up often . Always great Drs. At Sandgate Surgery but I feel at es not everything is address"
"Well responsive"
"Excellent knowledge, kindness and proactive"
"I assume u were referring to my appointment today. It was my blopressure consultation with Shirley law. She's lovely to deal witnd seems to have cured my long term hypertension thru shrewd preibing. First medical professional to manage this after several d"
"Efficient service with not too much waiting"
"Always a great service from the surgery, today was no different. Dr Newman was very thorough and extremely personable."
"I had to ask twice for blood test to be text to me so weeks have passed now"
"Was clear with my condition and was helpful"
"Kind, took time to explain options , took my mind off the big ne"
"Its different to fill out the form to get an appointment as nothing related to my problem, but when I did I received a call the same day from the G.P. who was so understanding and extremely helpful and kind."
"Dr Goodall, is straightforward and that is what I like, she is compassionate but firm."
"I was very happy with how my appointment went."
"Didn't have to wait long to be seen. Reception staff are very helpful and friendly"
"Treatment was good"
"Able to get face to face on the day requesting and good prompt meeting with Doc who sorted out blood tests for me"
"Impressed with doctor and efficient service."
"Sister Kerri Cannell is always very efficient and attentive with her care to the patient taking time with questions delivered with a friendly polite manner always a pleasure to be seen by Sister Cannell"
"Vaccination appointment with nurse went as expected."
"I have given that answer based on my experience with a receptionist in the morning and the nurse who attended me for my HRT I am on.The receptionist was very helpful, responsive and placid.The sister was thoroughly engaging with my prescription and symptoms, as a woman herself new my struggle with Menopausal symptoms and assured that what was given to me was right and to keep carrying on to expect better results."
"Dr Goodall was very thorough and took time to listen to my concerns and asked for me to give all the information so that she could make a full assessment for treatment"
"Overall, the nursing and admin staff are competent and helpful."
August 2025
Very Good: 64%
Good: 24%
Neither Good Nor Poor: 4%
Poor: 5%
Very Poor: 3%
Don’t Know: 0%
Here are some positive testimonials we’ve received from our patients:
"Prompt response to e consultation, same day telephone appointment, thorough consultation on phone, in person appointment tomorrow"
"Friendly and efficient"
"Ran slightly lateBut otherwise great.Rob"
"Yes. I had my ulcerated legs bandaged with great care and sympathy. I couldn't ask for more."
"Good to see someone early about an issue"
"Great service"
"Time spent. The doctor actually listened."
"The doctor I saw was very helpful she listened to me and explained the result of the action she proposed to take to further my treatment ."
"Appointment on time, quick and easy"
"Always an outstanding service, I cannot thank the surgery, GP's and all staff members for their help the past few years with multiple health issues between"
"me and my son. I'm extremely grateful."
"Felt listened to and supported - positive appointment focused on recovery and a way forward"
"Quick response and thorough investigations initiated by the Doctor"
"Always friendly professional & welcoming"
"I've always been treated well and promptly."
"I found the procedure a little bit uncomfortable but sister Shirley was very empathetic."
"Very satisfied with sister Shirley"
"On time professional service clear information"
"Good communication Helpful information to all my questions Also learned new facts"
"Lovely nurse. Excellent service overall."
"Helpful receptionist when I rang I was seen on time GP diagnosed and explained my condition and is referring me to a specialist clinic ."
"I was spoke to the same day I asked asked for an appointment and was directed in the right direction for help straight away"
"Rapid appointment obtained after using Anima system and comprehensive consultation with doctor with a clear plan of next steps agreed ."
"Staff always pleasant and friendly, I feel that my treatment is always under review and I'm not being forgotten. With frequent testing (eg blood) and"
"adjustments to medication I am confident of the care I receive."
"Great bedside manner, professional, spoke plain English, happy with advice and next steps ."
"It was simple, almost on time and a very nice nurse"
"Very helpful"
"It was my first time at the Surgery and the receptionist showed me where to go upstairs. The Nurse was amazing and made me feel at ease. I was very pleased with everything I saw."
"The asthma treatment clinic is no longer at the surgery so I am now on awaiting list for the hospital. It would take the strain away from hospitals if doctors surgery could do more ."
"Every time - husband's death, my own treatment, before and recent has always been so help - thank you all"
"Extremely happy with the response from the surgery. The doctor called me to confirm I could come off new medication as it was giving me insomnia as a side effect. She was very caring & talked me through how to take old medication at a lower dose to start with increasing at a slow pace. 5 star service"
"Friendly and efficient"
"Really efficient, everything clearly explained and was a beneficial experience - thank you"
"The Doctor listened to my questions and concerns and answered them thoroughly and reassuringly ."
"Because there is always room for improvement in everything"
"Pleasant staffEasy to use online system to get appointment"
"Arrived on time, went straight up to see sister for jab, went straight in and out so whole experience was on time and took 5 mins"
"I think that Dr Goodall is a very thorough doctor"
"Excellent timing. Clear explanation. Caring attitude by dr and nurse. A very good experience."
"Reception staff and the nurse were very nice, the name display cd be better maybe a beep before a name displays so people know took up! As many didn't see their name appearing as very brief anis probably why all the appointments were running late as they sf and GP had to keep coming and calling people anyway"
"The appointment with the nurse, Natasha, yesterday for Mum was v good - would give 1 to her. But trying to get an appointment and then receiving telephone GP consultation (which was not really appropriate) means 2."
"The nurse was very helpful & efficient"
"She's very good, and explain everything so well. Shirley is a very good nurse,had a good chat,and very helpful with my other enquiries"
"Physio Anna was very good, easy to talk to and gave answers to questions. Would have been beneficial to have had a few more sessions as thought the massages were really helping ."
"Efficient and friendly"
"Dr jones really took time to listen on the phone"
"i think sandgate road have the best professional and trusting GPs, i feel there anima system is fantastic"
"Quick and seamless, helpful and knowledgeable providing reassurance"
"I've basically been able to communicate with a doctor."
"The GP responded quickly by arranging an appointment and providing a prescription for further treatment. Thank you."
"I feel care and interest in helping to find a solution to the problem. Thank you"
"My 2 recent appointment have been efficiently and effectively dealt with kindness"
"I did an anima message and the gp phoned me at 10.30 ish so quick and Dr Goodall was very thorough and gave me the reassurance I needed"
"4 overall"
"The appointment was set up efficiently, started on time and vaccination administered painlessly. Thank you"
July 2025
Very Good: 80%
Good: 13%
Neither Good Nor Poor: 3%
Poor: 3%
Very Poor: 1%
Don’t Know: 0%
Here are some positive testimonials we’ve received from our patients:
"The nurse I saw made me feel at ease, seen on time. Discussed my condition, didn't feel rushed."
"I contacted the surgery this morning and was phoned by the receptionist who booked a phone consultation with my doctor for the afternoon. After speaking to the doctor, I was prescribed some tablets, with a review in a month"
"Fast, efficient and kind"
"Very thorough and empathetic. Follow up for what was agreed in the consultation happened within hours as in tests, how to access specimen samples by phone call from reception. Follow up appointment booked same day. Information details of further support that would be helpful given. Much appreciated."
"Seen quickly by a very friendly member of staff. Issues that needed sorting at the destination were dealt with quickly and with a smile"
"THE SURVEY WAS VERY STRESS FREE IVANA PUT ME AT EASE AND EXPLAINED EVERYTHING VERY WELL AND ANSWERED ALL MY QUESTIONS ."
"I had the doctor call and explained to me what was wrong and what treatment I would need. She was very helpful."
"Dr Goodall. Caring and explained everything excellently"
"Friendly staff, on time"
"Excellent GP review"
"Felt listened to and offered a personalised service. Took into account physical and emotional needs. Thank you"
"My appointment was on time and the lady that felt with me was kind."
"The receptionist was very helpful with helping me to book appointments."
"I was asked for my honest judgement and hope that's what I've given, with reasons for them."
"Because the nurse was very good at her job"
"Friendly, on time, well looked after!"
"Nurse Shirley was very professional and courteous and helpful.Only downside was the length of time it took to be able to see me."
"Every thing that I wanted to be seen was sorted"
"Now I know how to use the portalIt's a lot easier to get response"
"Quick to respond"
"Felt comfortable"
"All fine"
"Yes I was seen promptly, treated with respect and kindness ."
"It was the overall service and the ability to get an appointment on the same day as contacting the surgery.Also to have the opportunity to discuss with two doctors and with sufficient time, regarding my medical situation and suggestions of treatments etc."
"Because that is the rating I would like to give for today!"
"Yes, because today you were very understanding of my error."
"Kind and knowledgeable staff, really helpful to me and made me feel supported and heard."
"Excellent as always, could not recommend enough. Patient, kind and caring"
"Fast and efficient thankyou"
"Everything was faultless"
"Doc was attentive, patient and very understanding."
"The receptionist was very helpful and explained to me how I can go on line to book a appointment. Also the phiso appointment I had with Anna was very good"
"No waiting professional service."
"My appointment was on time and sister Shirley was very helpful"
"Reception staff polite and helpful. Sister was friendly and didn't make me feel rushed and discussed and explained my options."
"Quick, professional and very informative appointment"
"Very pleased to see Dr Nygen at short notice."
"It was efficiently carried out although an obvious course of action to solve the problem was not forthcoming. A follow review will be arranged later."
"Friendly and supportive"
"My app was on time, so no waiting, everything worked as it should"
"All the medical and reception staff have given me good service, especially diabetic nurse Natasha today."
"Very nice nurse & very professional"
"Yes, they resolved a problem I had with a referral, and changed a phone consultation to a physical appointment."
"I had a good experience today"
"Very friendly prompt service, good advice given"
"The wait for an appointment is too long, getting an appointment is a massive stress (i dread calling or using the online system so put it off as long as possible), the nurse was nice"
"Nurse was very knowledgeable and polite and helpful."
"All good"
"Very kind and helpful staff, smooth operation"
"Seen promptly, friendly staff, clear message on what needs to be done next. All very professional."
"Dr. Wickham-Joseph, gave me ample consolation time to explain my problem and was very accommodating."
"Not rushed in any way and called me back after a second opinion and had a lovely bedside manner so please pass on my thanks"
"Sister Shirley Law is just brilliant - friendly, personable and professional. Such an asset to the surgery."
"Because I had to wait 7 minutes past my appointment time. However the nurse Emily was lovely and very efficient."
"We were dealt with satisfactory"
"The nurse listened to me not many people do and understanding"
"The nurse today was very helpful and thorough"
"The nurse was very helpful, listened and was very pleasant"
"The GP Dr Mohammed I saw was very thorough and made me feel at ease. Thank you"
"Mrs Collier was very helpful, appointment was on time too. This appointment and experience is far better than the previous two interactions with the surgery / GP which was not satisfactory. Hopefully the improvements will stay!"
"My appointment this morning with Dr Wickham Joseph was all I could have wished for . It was a follow up from a previous appointment and we reviewed the progress I had made on her adjusted medication which was very positive. We agreed a path forward and I left feeling that I have the best possible care I could get .Thank you ."
"Attentive and concise."
"Was understanding with the issues and not judgmental with giving me support"
"Very nice reception staff who helped me with my pram and knowledgeable, thorough doctor."
"Nurse was very helpful"
"Received an appointment within 2 hours. Dr was attentive and friendly"
"Alice was just so extremely helpful and insightful."
"My appointment came through quickly. I arrived at the surgery and was seen immediately. Friendly, professional staff. What more could you ask for? Well done and thank you."
June 2025
Very Good: 70%
Good: 19%
Neither Good Nor Poor: 5%
Poor: 4%
Very Poor:1%
Don’t Know: 0%
For more detailed insights, feel free to check out the full report on: NHS England » Friends and Family Test